SOFT SKILLS COURSES

Welcome to PowerPoint Essentials! In this course, you’ll learn how to create, edit, and enhance slideshow presentations that look polished and professional. Whether you're preparing a sales pitch, employee training, instructional materials, or a kiosk display, we’ll guide you through the key features of PowerPoint to help you do it with confidence. By the end of this course, you’ll have a solid understanding of the PowerPoint environment and know how to use its tools effectively to communicate your ideas visually and clearly. Let’s get started and bring your presentations to life!

Learners will learn how to use the advanced tools in Microsoft Word to manage document content and apply advanced formatting. These are important skills for people like editors, project managers, office workers, and teachers. Learners will create and work with professional documents that have many pages and are used for different purposes. They will also change Word settings to suit their projects and work more efficiently. Examples of advanced documents include a business plan, a research paper, a special brochure, and a group mailing.

You will gain a fundamental understanding of the Microsoft Word environment and the ability to complete tasks independently. You will demonstrate the correct application of the principle features of Word by creating and editing documents for a variety of purposes and situations. Document examples include professional looking reports, multi-column newsletters, resumes, and business correspondence.

Learners will gain an advanced level of understanding for the Microsoft Excel environment, and the ability to guide others to the proper use of the program's full features - critical skills for those in roles such as accountants, financial analysts, and commercial bankers.

You will create, manage, and distribute professional spreadsheets for a variety of specialized purposes and situations. You will customize your Excel environments to meet project needs and increase productivity. Expert workbook examples include custom business templates, multi-axis financial charts, amortization tables, and inventory schedules.

Learners will get a basic understanding of how Excel works and will be able to use it on their own. They will learn how to use the main features of Excel correctly. Learners will create and change workbooks with more than one sheet and will use charts or images to show data in a clear way. Examples of workbooks include neat and professional-looking budgets, financial statements, team performance charts, sales invoices, and data entry records.

The ability to exude confidence and assertiveness is a valuable skillset that holds immense benefits for individuals, regardless of their profession or job role. Enrolling in the Building Confidence and Assertiveness course equips participants with the necessary resources to conquer fear, embrace personal empowerment, and instill confidence in those around them. By nurturing faith in our own potential and recognizing the transformative impact we can have, we pave the way for personal and career growth.

The reputation of a company hinges on its ethics, making good business ethics imperative for long-term success. Introducing an ethical program nurtures a thriving company culture and boosts profitability. Although developing a Business Ethics program requires dedication and time, its impact extends beyond business improvements; it has the power to transform lives. The influence of a company's ethics extends throughout all levels of business, affecting everyone who interacts with the organization, including customers, employees, suppliers, and competitors. This reciprocal relationship necessitates a deep understanding of ethics as an integral part of contemporary business practices. With news spreading rapidly and extensively in today's interconnected world, ethics holds significant importance in shaping public perception.

This course covers essential topics such as consideration for others, appropriate dress and appearance, navigating the distinctions between workplace and social settings, effective conduct in business meetings, mastering proper introductions and handshakes, conversation skills including small talk, understanding cultural differences that impact international business opportunities, handling interruptions gracefully, and adhering to appropriate business email and telephone etiquette.

Our Business Etiquette course is designed to equip you with the skills and knowledge to confidently present yourself in any situation, ensuring you always look and sound your best.

Business succession planning is all about being prepared. The loss of valuable leadership can cripple even the strongest of companies. Succession planning is an essential component to the survival and growth of any business. Whether it is grooming employees to become leaders, or preparing for an employee’s retirement your participants will identify common obstacles and how to overcome them. Our Business Succession Planning course will show you the differences between succession planning and mere replacement planning. How you prepare people to take on leadership responsibilities is just as important as hiring the right person for the job. Every company should have a form of succession planning in its portfolio.

When customers reach out to a business, they expect to interact with knowledgeable agents who can address their inquiries competently. Providing comprehensive training to your staff and equipping them with the necessary information to assist customers effectively is of utmost importance. Our Call Centre Training Certificate Course offers participants the opportunity to enhance their capabilities in delivering exceptional customer experiences. They will acquire valuable skills in handling challenging customers, establishing rapport, and honing their active listening abilities. By amalgamating these essential skills, your organization can achieve a notable surge in overall customer satisfaction levels.

Change is an ever-present aspect of our lives, impacting various aspects such as technologies, processes, people, ideas, and methods. These transformations influence how we carry out daily tasks and lead our lives. Effectively navigating through these changes is crucial in any scenario, and this course aims to equip participants with valuable skills to do just that. The Change Management course offers leaders essential tools to facilitate smoother implementation of changes and improve their acceptance among the team. Moreover, all participants will gain insights into the process of change implementation and acquire tools to better manage their responses to change.

As you sit in your office reviewing the performance report, you find yourself facing a recurring issue. One of your employees, who generally has a positive attitude, failed to meet their quota once again, despite your previous conversations about the significance of achieving goals. You believe they have the potential to do better, but motivating them seems to be a challenge. In the past, financial incentives worked, but that no longer seems to be effective. Feeling puzzled and frustrated, you understand that your current emotional state could exacerbate the situation. So, what's the next step? The Coaching and Mentoring course offers valuable insights into enhancing your ability to coach employees towards higher performance. Coaching is a process that revolves around building relationships and establishing clear goals. Your coaching effectiveness is directly linked to your capacity to foster strong working connections with your employees through genuine understanding and strategic goal setting.

An annual review can help you keep your employees happy, engaged, and focused. It is human nature to want to succeed. Giving your employees feedback on their positive and negative attributes is part of the pathway to success. A poorly designed annual review can have the reverse effect. With our Conducting Annual Employee Reviews course, you will discover how to conduct a well-designed employee annual review. By determining the categories for an annual review and understanding how it affects employee compensation, an overall increase in performance should be seen throughout your organization.

Wherever two or more people come together, there is bound to be conflict. This course will give you a seven-step conflict resolution process that you can use and modify to resolve conflict disputes of any size. You will also be provided a set of skills in solution building and finding common ground. In the Conflict Resolution certificate course, you will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is important for every organization no matter what the size. If it is left unchecked or not resolved it can lead to lost production, absences, attrition, and even law suits.

The significance of contract management often goes unnoticed due to its perception as a mundane and unexciting topic. However, contracts serve as the foundation for most business relationships. When managed effectively, contracts can foster flourishing business partnerships. Conversely, mismanagement of contracts can lead to financial losses, damaged relationships, and a tarnished reputation for companies. Our comprehensive course on Contract Management is designed to equip you with in-depth knowledge and understanding of this critical area. Contracts are established with vendors, employees, customers, and partnerships, and it is essential to handle these agreements with care and precision. This certificate course delves into the intricate details of Contract Management, enabling participants to implement it efficiently and effectively.

In the past few decades, psychologists and business people alike have discovered that successful problem solvers tend to use the same type of process to identify and implement the solutions to their problems. This process works for any kind of problem, large or small. The Creative Problem Solving certificate course will give you an overview of the entire creative problem solving process, as well as key problem solving tools that you can use every day. Skills such as brainstorming, information gathering, analyzing data, and identifying resources will be covered throughout the course.

Each and every one of us serves customers, whether we realize it or not. Maybe you're on the front lines of a company, serving the people who buy your products. Perhaps you're an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you're a company owner, serving your staff and your customers.

The Customer Service course will look at all types of customers and how we can serve them better and improve ourselves in the process. You will be provided a strong skill set including in-person and over the phone techniques, dealing with difficult customers, and generating return business.